vCS / Packages

Function Business Essentials Call 02x Business Essentials Call 1800/1900 Business Essentials Call Mobile Business Call 02x Business Call 1800/1900 Business Call Mobile Business Premium Call 02x Business Premium Call 1800/1900 Business Premium Call Mobile
Maximum users 10 10 10 50 50 50 200 200 200
Monthly fee (applied for 12-month contract) (3 or 6-month contract will be increased 10%) 300,000 VND 1,385,000 VND 350,000 VND 1,425,000 VND 2,125,000 VND 1,550,000 VND 5,130,000 VND 5,830,000 VND 5,430,000 VND
Operator fee
(Calculated by minutes in and out)
200đ 200đ 200đ 200đ 200đ 200đ 200đ 200đ 200đ
Number of minutes of monthly operation of the switchboard is given according to the package
(After 30 days of activation, it will reset)
1.500 minutes
(equal to 300.000đ)
1.500 minutes
(equal to 300.000đ)
1.500 minutes
(equal to 300.000đ)
7.500 minutes
(equal to 1.500.000đ)
7.500 minutes
(equal to 1.500.000đ)
7.500 minutes
(equal to 1.500.000đ)
30.000 minutes
(equal to 6.000.000đ)
30.000 minutes
(equal to 6.000.000đ)
30.000 minutes
(equal to 6.000.000đ)
Charged fee Per service provider Per service provider Per service provider Per service provider Per service provider Per service provider Per service provider Per service provider Per service provider
Recording archieve time 30 days 30 days 30 days 60 days 60 days 60 days 90 days 90 days 90 days
Contact store limit 20,000 contacts 20,000 contacts 20,000 contacts 100,000 contacts 100,000 contacts 100,000 contacts Unlimited Unlimited Unlimited
Dashboard Basic Basic Basic Full Full Full Full Full Full
Buffering recording archieve fee/30 days 19,000 VND 19,000 VND 19,000 VND 95,000 VND 95,000 VND 95,000 VND 380,000 VND 380,000 VND 380,000 VND
Dial and take calls on Smartphone Yes Yes Yes Yes Yes Yes Yes Yes Yes
Full API support to connect Yes Yes Yes Yes Yes Yes Yes Yes Yes
Divert calls to personal number Yes Yes Yes Yes Yes Yes Yes Yes Yes
Block unwanted calls Yes Yes Yes Yes Yes Yes Yes Yes Yes
Limit minutes of employee’ outgoing calls Yes Yes Yes Yes Yes Yes Yes Yes Yes
Check call history on app (missed call, incoming, outgoing) Yes Yes Yes Yes Yes Yes Yes Yes Yes
Check call history on website (missed call, incoming, outgoing) Yes Yes Yes Yes Yes Yes Yes Yes Yes
Check call recordings on app Yes Yes Yes Yes Yes Yes Yes Yes Yes
Check call recordings on website Yes Yes Yes Yes Yes Yes Yes Yes Yes
Contact group display permission to each member (contact security) Yes Yes Yes Yes Yes Yes Yes Yes Yes
Admin interface on website Yes Yes Yes Yes Yes Yes Yes Yes Yes
Unlimited Con-current calls Yes Yes Yes Yes Yes Yes Yes Yes Yes
IVR Free * Free * Free * Free * Free * Free * Free * Free * Free *
Dial and take calls from IP Phone Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free **
Dial and take calls from softphone Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free **
Synchronize enterprise contacts between vCS and CRM Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free ** Free **
Including one landline number (02x) Yes *** Yes *** No Yes *** Yes *** No Yes *** Yes *** No
Free subscribe fee for existing landline number Yes Yes No Yes Yes No Yes Yes No
Including one service number (1800/1900) No Yes *** No No Yes *** No No Yes *** No
Free subscribe fee for existing service number No Yes No No Yes No No Yes No
Including one mobile number No No Yes *** No No Yes *** No No Yes ***
Free subscribe fee for existing mobile number No No Yes No No Yes No No Yes

Notice:

  • - (*) Only applied for the first time and electronic pre-recorded voice.
  • - (**) Only applied for first time set up, for 12 month contract.
  • - (***) Only applied for normal numbers, personalized numbers will be charge extra fee due to servicer provider’s policy.
  • - Đầu số có sẵn theo gói thuộc sở hữu của VinaData. Khi hết hạn hợp đồng, VinaData sẽ không hỗ trợ việc chuyển đổi chủ sở hữu hoặc pháp nhân đầu số.
BUY MORE Unit Price Note
Landline number (02x) Number 500,000 VND Free installation
Landline number subscribe fee Number/month 30,000 VND  
Mobile number Number 500,000 VND Free installation
Mobile number subscribe fee Number/month 60,000 VND  
Service number (1800/1900) Number 2,500,000 VND Free installation
Service number subscribe fee (1800/1900) Number/month 550,000 VND  
Monthly buffering fee Month Contact for more details  
Connecting customer’s existing number Time 1,000,000 VND

In case customer buys new service without using the available number included in the package, the fee for number subscrive will be excluded during installing (Appying for 1800/1900).

Request to find number out of VinaData stock Time 1,000,000 VND  
Request to change to another number after setting up call center Time 1,000,000 VND  
Change of number’s owner Number/time 1,000,000 VND  
Change of number’s legal representative Number/time 1,000,000 VND  
Establish scenario per request Time 1,000,000 VND Only apply for change in call route procedure. For example: from ringing rosterly to ringing at the same time.
Change the greeting (Using pre-recorded voice) Time 500,000 VND  
Establish make and receive calls on IP Phone Time 500,000 VND  
Establish make and receive calls on PC Softphone Time 500,000 VND  
Fee for personalized number in VinaData’s stock Time Contact for more details  
Fee for personalized number out of VinaData’s stock Time 1,500,000 VND  
Import data Time 1,000,000 VND  
Servicer provider package – 100,000 VND Package 100,000 VND  
Servicer provider package – 200,000 VND Package 200,000 VND  
Servicer provider package – 500,000 VND Package 500,000 VND  
Servicer provider package – 1,000,000 VND Package 1,000,000 VND  
Call operating package – 100,000 VND Package 100,000 VND  
Call operating package – 200,000 VND Package 200,000 VND  
Call operating package – 500,000 VND Package 500,000 VND  
Call operating package – 1,000,000 VND Package 1,000,000 VND  

Unit:

- Time: The fee equals buffering service.

- Month: The fee will be multiplied with number of service usage months.