vTicket | VinaData - Full Stack Cloud Services
vTicket: Interaction platform to support sale and multi-channel customer service
vTicket is the cloud computing platform used to interact with customers, helping sale and customer service become simpler and more flexible. This system is also easily expanded and can meet any requirements from any form of enterprises.
Why using vTicket
Allow interaction and support with other channels such as Call, Zalo, Facebook.
Each request or order will be routed to the respective groups.
Easy to corporate
Allow employees to discuss and work directly on each request or order.
Easy to customize, upgrade and expand
Allow customizing recorded samples, enterprise respective work flow.
Clear report and analysis
Dashboard with strong statistic and reports.
Connect with Zalo Shop system
Allow to create and synchronize orders on Zalo Shop.
Data storage per request
Data are defautly stored. Storage time limit can be expanded.
Commit for security
We pledge to secure your data and will not share with any third party.
Choose your own package
|vTicket||Business Essentials||Business||Business Premium|
|Monthly fee (12-month contract. 3 or 6-month contract will be increased 10%)||300.000 VND||1.425.000 VND||Contact|
|Monthly number of free tickets |
(Customer’s single contact within 30 days)
|500 times||2.500 times||Contact|
|Operating fee when running out of free tickets||990 VND/time||990 VND/time||Contact|
|Contact storage limit||20.000 contacts||100.000 contacts||Unlimited|
|Connections of Facebook Page and ZaloOA||Unlimited||Unlimited||Unlimited|
|Data storage cycle||90 days||90 days||90 days|
|Automatically classify customers to groups||Yes||Yes||Yes|
|Manage messages and comments from Facebook, Zalo||Yes||Yes||Yes|
|Sychronize with orders from Zalo shop||Yes||Yes||Yes|
|Integrate with 123CS||Yes||Yes||Yes|
|Set contact list view permission to each member (contact list security)||Yes||Yes||Yes|
|Interact with customers on smartphones||In progress||In progress||In progress|
|Automatic response||In progress||In progress||In progress|
|Buffering recording archieve fee/30 days||19.000 VND||95.000 VND||Contact|