Multi-channel customer interaction platform

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vTicket: Interaction platform to support sale and multi-channel customer service

vTicket is the cloud computing platform used to interact with customers, helping sale and customer service become simpler and more flexible. This system is also easily expanded and can meet any requirements from any form of enterprises.

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VinaData - vTicket
 
vTicket - Mô hình áp dụng cho
 
 

Why using vTicket

Multi-channel integration

Allow interaction and support with other channels such as Call, Zalo, Facebook.

Auto routing

Each request or order will be routed to the respective groups.

Easy to corporate

Allow employees to discuss and work directly on each request or order.

Easy to customize, upgrade and expand

Allow customizing recorded samples, enterprise respective work flow.

Clear report and analysis

Dashboard with strong statistic and reports.

Connect with Zalo Shop system

Allow to create and synchronize orders on Zalo Shop.

Data storage per request

Data are defautly stored. Storage time limit can be expanded.

Commit for security

We pledge to secure your data and will not share with any third party.

 
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Packages

Choose your own package
VAT excluded.

vTicket Business Essentials Business Business Premium
Maximum users 10 50 Contact
Monthly fee (12-month contract. 3 or 6-month contract will be increased 10%) 300.000 VND 1.425.000 VND Contact
Monthly number of free tickets
(Customer’s single contact within 30 days)
500 times 2.500 times Contact
Operating fee when running out of free tickets 990 VND/time 990 VND/time Contact
Contact storage limit 20.000 contacts 100.000 contacts Unlimited
Dashboard Basic Basic Basic
Connections of Facebook Page and ZaloOA Unlimited Unlimited Unlimited
Data storage cycle 90 days 90 days 90 days
Automatically classify customers to groups Yes Yes Yes
Manage messages and comments from Facebook, Zalo Yes Yes Yes
Sychronize with orders from Zalo shop Yes Yes Yes
Integrate with 123CS Yes Yes Yes
Customize forms Yes Yes Yes
Set contact list view permission to each member (contact list security) Yes Yes Yes
Interact with customers on smartphones In progress In progress In progress
Automatic response In progress In progress In progress
Buffering recording archieve fee/30 days 19.000 VND 95.000 VND Contact
 

vTicket's Customers

vTicket - VNG
vTicket - Millennium
vTicket - Zaloka
vTicket - District 12
 

Contact Us

1900 1549