Multi-channel customer interaction platform

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vTicket: Interaction platform to support sale and multi-channel customer service

vTicket is the cloud computing platform used to interact with customers, helping sale and customer service become simpler and more flexible. This system is also easily expanded and can meet any requirements from any form of enterprises.

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vTicket - Interaction platform to support sale and multi-channel customer service
 
vTicket - Mô hình áp dụng cho
 

Why using vTicket

Multi-channel integration

Allow interaction and support with other channels such as Call, Zalo, Facebook.

Auto routing

Each request or order will be routed to the respective groups.

Easy to corporate

Allow employees to discuss and work directly on each request or order.

Easy to customize, upgrade and expand

Allow customizing recorded samples, enterprise respective work flow.

Clear report and analysis

Dashboard with strong statistic and reports.

Connect with Zalo Shop system

Allow to create and synchronize orders on Zalo Shop.

Data storage per request

Data are defautly stored. Storage time limit can be expanded.

Commit for security

We pledge to secure your data and will not share with any third party.

 
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Packages

Choose your own package
VAT excluded.

vTicket Business Essentials Business Business Premium
Maximum users 10 50 Contact
Monthly fee (12-month contract. 3 or 6-month contract will be increased 10%) 300.000đ 1.425.000đ Contact
Monthly number of free customers 500 customers 2.500 customers Contact
Operating fee when running out of free customerss 990đ/customers 990đ/customers Contact
Contact storage limit 20.000 contacts 100.000 contacts Unlimited
Dashboard Basic Basic Basic
Connections of Facebook Page and ZaloOA Unlimited Unlimited Unlimited
Data storage cycle 30 days 60 days Contact
Automatically classify customers to groups Yes Yes Yes
Manage messages and comments from Facebook, Zalo Yes Yes Yes
Sychronize with orders from Zalo shop Yes Yes Yes
Integrate with 123CS Yes Yes Yes
Customize forms Yes Yes Yes
Set contact list view permission to each member (contact list security) Yes Yes Yes
Interact with customers on smartphones In progress In progress In progress
Automatic response No Yes Yes
Buffering recording archieve fee/30 days 50.000đ 250.000đ Contact

Notice:

  • (*) 1 month contract equal as 30 days using
 
BUY MORE Unit Price Note
Operation fee for vTicket 100,000 Time 100,000đ  
Operation fee for vTicket 200,000 Time 200,000đ  
Operation fee for vTicket 500,000 Time 500,000đ  
Operation fee for vTicket 1,000,000 Time 1,000,000đ  

Unit:

- Time: The fee equals buffering service.

 

Contact Us

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